Training course for professional cleaners
Training course
is carried out on a monthly basis to ensure cleaning meets our
quality standard level. Experts are invited to speak about recent
discovery in the cleaning industry, including the topics of
‘manners with clients’, ‘psychology in management’ and ‘effective
cleaning theories’. In the form of physical practice, we invite
experts on cleaning chemicals and equipments to educate our
potential cleaners not only the right and professional ways
to clean but also how to care for the equipments after use.
Additionally after the training, the head cleaners and supervisor
will carry out on-the-job training concentrating mainly on appropriate
manners and any aspect of the job that needs improvement. As
a result, cleaning staff are able to learn from their mistakes,
leading to self-development and efficiency. Moreover, we have
supervisors checking on the cleaners’ efficiency and progress
at least twice a month to ensure our clients’ satisfaction for
our service. To guarantee satisfaction, the client’s representative
is inquired about any problems encountered with our cleaning
service or the cleaning staff and able to make suggestions on
how particular service can be improved. This information received
is to be recorded on the ‘inspection card’ and signed by the
client’s representative.
